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Privacy Policy

Who we are

Welcome to Orinoco Expeditions. We’re committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use disclose, and protect your information when you visit our website, book tours or interact with us.

Information We Collect

We collect various types of information to provide and improve our services, including:

  • Personal Identification Information: Name, contact details (phone number, email address), travel preferences, and payment information.
  • Booking Information: Details of your reservations, travel itineraries, and accommodation preferences.
  • Technical Information: IP address, browser type, operating system, and usage data when you visit our website.
  • Communication Data: Correspondence between you and us, including customer service interactions.
  • Comments and Reviews. When visitors leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: Process and manage bookings, itineraries, and travel arrangements.
  • To Improve Our Services: Analyze usage patterns and feedback to enhance our offerings and user experience.
  • To Communicate with You: Send booking confirmations, updates, promotional offers, and other relevant information.
  • To Process Payments: Handle transactions securely and manage payment processing.
  • To Comply with Legal Requirements: Fulfill legal obligations and respond to lawful requests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.